Wir unterstützen den Internet Explorer 11 nicht mehr.Wir empfehlen Dir einen Wechsel auf einen neuen Browser wie z. B. Microsoft Edge, Google Chrome oder Mozilla Firefox.
Intern Customer Experience (f/m/d)
Aschheim
Bitte gib bei deiner Bewerbung folgende Referenznummer an:
MeinPraktikum.de
Fakten
Dauer
Keine Angabe
Beginn
Nach Absprache
Vergütung
Keine Angabe
Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.
The customer experience team listens to our customers and takes charge of all feedback we receive, implementing a 360° feedback cycle that works to consistently improve our services and create a memorable shopping experience for our valued customers.
To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
- Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
- Support of the Customer Experience team by various projects and ongoing tasks
- Create presentations of customer insights on a regular basis
- Manage smaller projects on your own
- Work with the large data sets in Excel, analyzing different KPIs and driving own conclusions with the use of graphs and charts
- Create ongoing reports, analyzing survey results with deep understanding of customers’ preferences
WHO YOU ARE
- Have advanced studies in economics, business or marketing
- Have affinity for E-Commerce and Customer Centric Marketing
- Analytical, very good Excel and advanced Powerpoint skills
- Have distinct organizing ability, independence and team player mentality
- Have a quick apprehension, proactivity and a hands-on mentality
- Have attention to details and willingness to take over responsibilities
- Have very good written and oral English skills, German is a plus
WHAT WE OFFER
- Mobile office with up to 40% of your total contracted hours (job and position permitting)
- 12 days of vacation during your 6 month internship
- A monthly gross salary of 2,080.00€ for voluntary internships, or a monthly gross salary of 1,000.00€ for mandatory internships
- Discounted membership for selected sports platforms & gyms
- Discounted travel card
- Corporate Benefits Platform
- Access to LinkedIn Learning
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.
We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.
We are looking forward to your expressive application via our career site.