Alle Praktikumsplätze von Lesara GmbH

Customer Care Switzerland full-time Festanstellung in berlin

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  • Contact person for the Lesara customers via telephone, e-mail or chat service (Live)
  • Customer service and care for questions Regarding products, shipment and returns, payment as well as customer complaints
  • Receive, answer and when Necessary forward support inquiries via telephone, email, and chat service (multi-channel)
  • Independent complaint processing and answering
  • Maintain customer and master data in CRM System
  • Additional tasks in the department of customer service and care


  • Previous work experience in customer service, ideally experience with the tools Zendesk and Magento
  • Team player, good communication, service-orientated
  • High social competence
  • Business fluent in German and Swiss-German
  • Flexible availability from Monday- Sunday

What You Can Expect From Us

  • A chance to re-define e-commerce fashion with a data-driven approach
  • Extreme growth potential and array of entrepreneurial insights within a thriving startup
  • The freedom to innovate: have an idea how to improve something? Go for it and own it
  • A world-class team: We do not just work together, we truly care about eachother and seek to bring out the best in eachother every day
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